May 16, 2014 07:33 PM
47104 Views
I had a flight with Lufthansa from Kiev to Pittsburgh on 4/ 6/14. Flights were canceled due to pilot's strike. No flights were available on 4/6/14 so Lufthansa rescheduled me on KLM for 4/7/14. Shortly after Lufthansa made the reservation on KLM I received an email from KLM that one of the segments was not available despite the fact I had a written email confirmation from Lufthansa.
I called Lufthansa again and they booked me on Lufthansa flights for 4/7/14. The next day around noon I received an email from Lufthansa that one of my flights did not have seats available. Again I had a written email confirmation that my seats were confirmed. Lufthansa re-booked me on the flights through Toronto for 4/7/14 and sent a email confirmation.
I found this out when I received an email around 1:30. I phoned Lufthansa and they told me their computers were down and to call back. I called back twice and finally they said they would call me. They called back around 2 hours later and they said I never had a confirmed reservation and I told them I had a written email confirmation.
They insinuated I was not telling the truth and I did not have confirmed flights. I called back a few more times and I was advised to write a letter to get it resolved despite the fact that I was flying the next day. It took over 12 hours to get this resolved and I wasted an entire day and had expenses as a result. After arriving in Houston on Lufthansa my connecting flight to Pittsburgh was canceled and had to leave Houston the next day.
In all I had 5 flights canceled or had confirmed reservations that I was denied seats, and arrived home 2 days day late. It has been over a month since this happened and despite contacting Lufthansa at least 5 times I have never received any response.
