Oct 19, 2012 07:09 PM
22662 Views
Had an awful and unpleasant experience with the ground crew at the Florence airport on Tuesday afternoon. Two of us tried to check in ONE suitcase but got refused by the ground crew. The crew claimed that our suitcase was 28KG, so we were not allowed to check it in unless we PAY an extra fee or take some items out of the suitcase.
We explained to the crew that we only had ONE suitcase to check in between two of us (adult passengers), but the crew still refused to let the suitcase go through, in the end we had to take some items out of the suitcase. We had a total of 46KG check-in baggage allowance in total, but we couldn’t even check ONE 28KG suitcase in, what sort of customer service do Lufthansa call this?
