Lipsticks #9To5matte no response. Review on Lakme Face Makeup

Lakme team, I have not heard from you yet on this

From: .

Sent: Monday, October 10, 2016 1:57 PM

To:'CEC India Emails'

Subject: RE: COMPLAINT ON LAKME 9-5 MATTE LIP COLOR -LID BREAKING

Hi lakme Team,

I have not heard from anyone except this email below.

I would prefer to choose the colour and texture myself as I do not want to go thru the replacement round again.

Is there a possibility? Or could you send me a shade card and I could select 4 colours? From: CEC India Emails [mailto:lever.care@unilever.com]

Sent: Monday, October 10, 2016 1:54 PM

To: .

Subject: RE: COMPLAINT ON LAKME 9-5 MATTE LIP COLOR -LID BREAKING

Dear Mr. Khanna,

This is with reference to your email dated 7th October, 2016.

We are sorry to learn that the Lakme was not up to your expectations.

We appreciate your feedback and we apologise for any inconvenience caused.

We would like to inform you that we are sending you the 4 lipstick in replacement which you have sent us.

We hope our advisors were able to assist you and provide you the desired resolution.

Please be assured that you will receive the courier within 10 to 15 working days.

Should you require more information, please feel free to contact us by email at lever.care@unilever.com.

Alternatively, you can contact our Consumer Engagement Centre on our toll free number 1800–10–22-221 between 9am – 9pm, 7 days a week.

Our advisors will be happy to assist you.

Yours Sincerely,

Consumer Engagement Centre

Hindustan Unilever Limited

• Original Message -

From: .

Sent: 7/10/2016 10:04 AM

To: lever.care@unilever.com

Subject: RE: COMPLAINT ON LAKME 9-5 MATTE LIP COLOR -LID BREAKING

Hi Lakme team,

Thanks for your call.

I am an ardent user of all Lakme products. From skin care to make up, your products have a place in my purse and home.

Recently picked up some Lipstick’s from the lakme Salon after my monthly service and most of the lipsticks have turned out to be flaky and extremely dry.

1. My Complete Address: 3rd Floor, Plot Number 79, Sector 44, Gurgaon 122 003, HaryAnasultan, India

   
   




2. Product Details(Name, Variant, Size & Shade):

   
   




3. Lakme Enrich Lipcolour Classics 157 – Bamboo Pink

   
   




4. Lakme Enrich Satins 527

   
   




5. Lakme Freesprit Lipcolur D115 Sabyasachi

   
   




6. Lakme 9 to 5 MP10 Blush work

   
   




7. Batch Code of the Product(number stamped on the back / base of the product): there is no code on the back / base of the product

   
   




8. Best Before: no mention of this information on the lipsticks

   
   




9. Problem Faced: All 4 lipsticks are flaky and dry

   
   

I look forward to hear from you From: CEC India Emails [mailto:lever.care@unilever.com]

Sent: Thursday, October 6, 2016 1:52 AM

To: SK

Subject: COMPLAINT ON LAKME 9-5 MATTE LIP COLOR -LID BREAKING

Dear Ms. Khanna,

Thank you for contacting Levercare.

As per our conversation dated 05 October, 2016 we request you to provide us the following details:

• Complete Address:

• Product Details(Name, Variant, Size & Shade):

• Batch Code of the Product(number stamped on the back / base of the product):

• Best Before:

• Problem Faced:

We look forward to hear from you shortly and assist you with the feedback Should you require any information on our products, please feel free to contact us by email at lever.care@unilever.com.

Alternatively, you can contact our Consumer Engagement centre on our toll free number 1800–10–22-221 between 9am – 9pm, 7 days a week.

Our advisors will be happy to assist you.

Yours Sincerely,

Consumer Engagement centre

Hindustan Unilever Limited. ref:_00DE0bbLj._5000LftzaH:ref