We have had the most harrowing experience possible and it’s still not over. On 11th October we bought a 2 ton split AC from Vijay Sales. 2 days later the person who came to install the product made

an absolute mess of the installation. We pointed out that the AC was not cooling - he had no thermometer to show the extent of cooling either. We lodged a complaint with Sai Enterprises and their person came the next day and after checking said the Pressure was not sufficient and the AC gas needs to be topped up. They filled up a work challan and left saying someone will come the next day. Since the last 20 days we have made numerous calls to the call centre, through Vijay Sales as well as to Sai Enterprises and were always promised the person will "definitely come". This kind of pathetic service convinces us that LG is no different from any Indian company when it comes to customer care. Be careful before buying LG products just because of the brand name.

Purchase Price (INR):

27500