Feb 11, 2012 03:21 PM
46308 Views
I agree that the service and overall culture of Kundu Special has deteriorated over years. This is purely because of family feud and the vested interest of the partners in making wealth rather than creating a brand value for this mid market travel agency. I am very close to the Kundu family and I have witnessed the great downfall of this family ever since the youngest son of Sripathi Charan Kundu, Debdas Kundu or Subal as he is fondly called was removed from the helm of the company.
The other brothers were not competent and lacked the business vision to carry on the business goals that Sripati Charan Kundu had envisioned. The current family member who is running the business is uneducated and has no business sense to successfully run this organization. I would recommend to use other travel agents and use your money wisely rather than traveling with Kundu Special.
