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MouthShut Score

17%
1.47 

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New Delhi, India India
Pathetic Customer service standards , Master cheat
Mar 11, 2015 05:33 PM 35703 Views

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I am surprised  Customer service department is ISO 9001-2008 Certified by TUV SUD Management Services for KOTAK LIFE INSURANCE, My rating for this service should be CHOR BAZAAR CERTIFICATION OF HIGHEST ORDER.


After numerous reminders they just will never respond back to your mail request and when you call up and ask for their grievance officer you will be told Line cannot be transferred, and immediately you call them up after some time for buying a new policy they will transfer the call immediately .


They are master  cheaters in changing terms of Policies without informing clients putting them to a lot of  Inconvenience . A life insurance company MUST be avoided at any cost


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