i had a horrible experience with kingfisher. i was shifting my family from Mumbai to Ahmedabad. i carefully selected and booked for Kingfisher Class which is Kingfisher full services airlines. i paid the amount which was almost 800 Rs more than their Red services. we were total 5 passenger including my small daughter (8 months) and boy (8 years) and mother 68 years old.

i selected Kingfisher class over kingfisher Red because i can get
a. better legspace so that my wife can sit properly with my kid and can feed her.
b. we can get breakfast as the flight was early morning (6.40 departure) and we were very tired due to packing of houseold stuff.
c. we can get proper services.

In Mumbai the Kingfisher Class starts frtom terminal 1A and kingfisher Red (erstwhile Deccan), which is there Budget airline &no frill airline departs from 1 B.

i took the flight from 1A. the first experience was seat allotment. the counter clerk gave me two seats in front row and 2 seats in 4th row. knowing the fact there were hardly 20 passengers in the flights.

when we boarded we found that aircraft was of Deccan. i asked the kingfisher staff, he said that you don’t worry the Deccan and kingfisher are same now and you will get kingfisher class services.

inside the aircraft i asked for
a. cotton plug. the cabin crew denied saying they are not carring it.
b. there was no paper.
c. since my baby was feeling cold, i asked for blanket, again i got the same reply that airline is not carrying it.
d. then they served complimentary meal which the airline serve in their King fisher REd airline. i got mad. i asked cabin crew why i am not getting the regular breakfast. she then said that actually the airline has changed the craft from king fisher class to kingfisher Red and hence all the passengers are deprived of the service of class.
e. i then asked for written letter from the crew so that i can ask for compensation. the crew denied saying they cannot give. with lot of resistance they said that only the airport staff can give.

at ahmedabad airport the supervisor was called by the cabin crew. he promised that the letter will be given at the terminal. after reaching the terminal he denied saying i have to collect it from the city office. i again got mad on the behaviour of the staff. finally with lot of tantrum they agreed to give me letter. i received the letter after spending 1 1/2 hour on the airport. causing so much distress to my family.

i then wanted to complaint. you will be surprised, that airline has not published any email on their officail website. they have complaint desk but then you don’t get acknowledge.

finally i got email id and wrote email to them asking for the refund and compensation. they acknowledged that due to some reasons Kingfisher Red services were offered instead of Kingfisher class but refused for refund and compensation.

i have personnaly seen article in times of India specially about kingfisher mixing red services and class services and cheating customers of class serivces by offering services of red (their budget , no frill services). but it seems that airline is not lerning lesson that customer is king and not the airline and they can fool all the customers all the time.

i have planned to tke up the case with Director general of civil aviation who issue them licenses. if airline still is adamant then i have to take recourse of the court.

No. of times flown on this Airlines:	Between 7 - 10
Class flown most frequently:	Economy Class