I regard myself as a strong critic of industry service levels..So it is a rare moment when i appreciate existing services. Kingfisher airline is built on some very robust fundamentals of service quality which translates into
1) Intelligent design and selection of variable customers value during a flight : Personalised Inflight entertainment, prompt service for any generic requests to flight staff
2) Seating Space : The Kingfisher Airlines operate with narrow body aircrafts which have been fitted with 3 seats instead of 2. This reduces space( read one armrest) but it is hardly something that matters especially when most of the domestic flights rarely exceed 2 - 3 hours at a stretch.
3) Check in Counters : You are greeted by smiling staff who are concise and precise with information and instructions. Ground staff and all frontline staff appear to be well enpowered to protect/serve the interests of a Customer.Hence one rarely comes accross a curt reply like ’ Its not in the policy" for reasonable requests at their counters.Off course one can only assess the true quality of customer service when faced with an unfavourable situation( missed flight, arrival without carrying a ticket, forgotten PNR no etc)
4) Punctuality  :Generally  robust on this committment. as  i find most of my office collegues book Kingfisher if they have that oh- so important meeting to catch with timings lined up neck to neck. But on one of my flight to Chennai, i landed a good 45 minutes late. So i cannot really decide if it was a one off occurence or regular feature.So i think i can afford them this benefit of doubt till proved otherwise
Besides they were the first to use of dynamic revenue optimisation  models fo ticket reservation which alters prices to increase or change demand for flight seats
Over all, they have proved that good service need not be at exhorbitant costs. This is a relief after we have faced arrogant airhostess & poor service levels of PSU players.Let me hope that they can push the envelope of excellence ahead forcing other industry players to catch up or beat them. This way the entire industry matures and improves!!

No. of times flown on this Airlines:	Between 4 - 6
Class flown most frequently:	Economy Class