Mar 13, 2008 01:16 PM
18523 Views
(Updated Mar 14, 2008 11:13 AM)
I purchased a Kinetic Nova 105 cc ( introductory version ) on August 2002 from Autoline Thodupuzha, Kerala. Till date I spent more than Rs. 20000/- for repairing and replacing spare parts. Now the dealer is advising me to exchange the same with Kinetic Flyte as the Nova is not good and it will be a headache me in future. They said the Nova is designed for the roads of western countries and it is not suitable in our roads. It was a BIG MISTAKE me to select Nova instead of Honda Activa.
All of my friends had advised me to purchase Activa, but I ignored it as the Nova is from the kinetic family. More over the dealer’s relationship with customer is not good in my experience. In my home town and nearby towns the dealership of Kinetic scooters is being monopolized by a single dealer, the AUTOLINE. Therefore no way me to change over the periodical servicing and repairing . I am being forced to believe what they say is correct and authentic. I would like to file a complaint against my dealer. Can any body help me to whom I complaint in Kerala ( Cochin ) and the email address of the customer support centre of kinetic scooters. Will I get a favourable response from them if I complaint?
During the last 20 days I spent more than Rs. 7000/- for repairing and servicing. (Documentary evidence with me ) Five times the scooter had been taken to servicing centre on an automobile carrier .
Ignatious OM, Thodupuzha, Kerala , south India Email. ignatiousom@bsnl.in
