Jan 03, 2011 11:41 AM
17471 Views
My mail to Ms Veena Patil & to smiles@kesari.in which they have not even bothered to reply to!
Dear Ms Patil,
I am writing this email to you hoping that you will appreciate the travails we as a group have been facing on your F8 tour which departed for Singapore and Malaysia on the 23rd of Dec.
From the 1st day that we have landed in Singapore till today which is the 5th day there have been only issues and hiccups.I am giving below the issues which we have faced.
1)We missed the' Night of the creatures' show on the 23rd thanks to to the poor planning of your tour manager-Mr Ajay Desai, who was more interested in dinner than the show.
2)On the 25th, we were not taken for the city orientation tour at all.we were shown the fountain of wealth from the bus!there was no Suntec city tour, Merlion walk, orchard road tour at all!even at Sentosa we missed the 4D magix show as well as we were not taken for the monorail ride!
3)On the 26th enroute to Kuala Lumpur from Singapore, during the tour of Malacca we were not taken to the cheng hoon teng temple citing reasons that the bus cannot go there!
4)On the 27th when we were supposed to go to sunway lagoon we reached there at 9.45. However due to the miscommunication between your tour manager and the local guide we were able to get in only at 11 am.we lost a good 1 hour over there.
5)Same day we were supposed to go for the famous'saloma' cultural show in KL.from morning we were told that there are special tables booked for us and it is a great show.our expectations were built up and come evening we were told that the saloma show is packed to capacity and we are upgrading you to a'5 star' show.
We were then taken to some different hotel which was also hosting some cultural and this was being passed of as similar to'saloma'.this was the limit and all of us just walked out and demanded an explanation. Mr Ajay Desai then spoke to someone in india and then it was decided to take us to the'original' saloma show today.there was also a tough time arranging for dinner for all of us.
6)Again today morning we were ready at 9 as per the time for the KL city tour but unfortunately the local guide did not turn up till 9.30, when it was decided that we will go shopping first as usual we had to rush through the entire sightseeing.
7)Again in the evening we were told that we will not get the extra bed in Genting island.this was never told to us when the tour was booked you have taken the extra money for this!
This is my fourth tour with kesari.have been to Kerala, Kulu Manali and Kashmir before. Even my Kashmir experience was very bad.
At the end of this I feel completely cheated and let down.our hard earned money has not been able to get the returns what we expected.whatever is mentioned in the brochure and what is communicated is completely different from what actually happens on tour.
Who is responsible for me and my family not getting what we paid for?
This was my last ever tour with kesari and I will ensure that I write about these experiences on the net, paper, facebook wherever possible.
I am also seriously contemplating going to consumer court and file a case of cheating.
