Sep 07, 2016 08:02 PM
14691 Views
I am very much disappointed with the service that Kent is providing. The product quality also has become so poor.
My first Kent unit I had used for 3-4 years by changing many of the filters, in certain intervals. Even if I was changing filters it was OK for me since it lasted for 3 years.
In the 4th year since the frequency was more I thought about buying a new unit. And it was a utter stupid decision!
New unit I used for 10 months. In that duration I got complaints for 4 times! You may not believe this, but it is true. And it is the most expensive from KENT product.(KENT RO – GRANT+). Rs: 16500:(
I want to use it for 2 more months so that I can utilize the warranty period. So I have raised a complained on 30th of August.(Complaint number 16083001398). The guy came in 2 days and he was unable to resolve the issue. On top of that he created water leakage also. So single issue become double!
I raised another complaint(Complaint number 16090105497) on 1st September. Today is 7th of September. For the last week I don’t know how many times I called Call center. But there was consistency on the responses. “Sir. We have put a high priority not. Service executive will be visiting in the next 24 hrs”….
7x24= 168hrs over….
I am not writing anything further. If I am lucky I will be able to use the new unit(which I purchased by spending Rs 16500) for 2 more months so that I can complete 1 Year(Warranty period).
