Sep 07, 2016 01:04 PM
13856 Views
(Updated Sep 07, 2016 11:46 PM)
I wanted to buy a chimney with an auto clean feature and searched across different brands like Kuchina, Gilma, faber and Kaff. I went to this kaff dealer at malleshwaram called Ramana Bhatt. (Name of the store is Faber Galleria). I specifically asked for auto clean models. He showed me a brochure and pointed out at three models with that feature. Since it wasn't physically displayed at the showroom, I selected one among the three models and paid an advance of Rs 2000. I specifically asked him about the auto clean feature and he did say yes.
Later a couple of days later, the product was delivered and to my surprise it didn't have the auto clean feature I'd asked for. The installation guy informed me that there is absolutely no auto clean models in Kaff. I was surprised at this and contacted the dealer. This person called Ramana Bhatt, an extremely rude and deceiving one just wasn't ready to listen to me and said what you've ordered has bee. Delivered to you and hung up on my face!
The customer care people gave me the area managers Mr Mujeeb and Shivaumar's number. After listening to the entire story, they said this issue is between you and dealer and we cannot do anything about it.
Isn't the dealer the face of the brand kaff? How can you just let go of a dealer giving wrong and false featured about your product? I posted a review on just dail about the dealer and the area manager calls up and asks me to remove the review.
I've already paid Rs 20000 for the chimney that doesn't even exist.
Don't fall for the brand name. It's worth absolutely nothing. The hefty money they charge is not justifiable neither in terms of sales nor service.
Don't ever buy any Kaff products from this dealer at Malleshwaram, Bangalore. Extremely deceiving and rude person. Doesn't even talk to you professionally once the sale is concluded. And keeps hanging up the phone with no respect to the other person.
I regret choosing Kaff and this dealer.
