i was comming from Delhi to vizag on 31/12/2007 and in transit due to mis handle of the ground staff my baggage has been damaged and now the airlines is not answering to any of my corospondence, i am unable to get in touch with the direct person.
can any one guide me, coz i have visited local airport they are not responding, and when i call to callcentre they are not taking responsbility. the baggage cost was 4500 and my goods worth 2500 were damaged, later i have received a call from the person stating that i would be offered a free ticket to any desitination 1 way, coz me staying in vizag and now all the flights due to competetion, the rates have come down and willing to take guest below 3-4k, so why should i utilise for 1 way worth of 7k, i asket the airlines to refund me but they are not doing so.

No. of times flown on this Airlines:	Between 4 - 6
Class flown most frequently:	Economy Class