Invite Friends Watch Video Reviews Community CenterHelpAlready a member? Login  
Close
MouthShut ID:
Password:
 Remember me, unless I logout.
  
MouthShut Official Logo
 
Join Free








Home > Travel > Transport > Airlines > Domestic Airlines > Jet Airways > kashman's review

Jet Airways Review      

Complete apathy to Customers

By: kashman | Oct 01, 2007 04:08 PM

Check-in Counter:
Flight Attendants:
Seating Space:
Punctuality:
Member's Rating:
Member's Recommendation: No

Read 968 times
Rated by 4 members

Pros:
Nothing much anymore
Cons:
Extremely poor customer service

   

Jet Airways

MouthShut Product Rating:

Recommended by
77% members


I am a frequent traveller between Ahmedabad and Mumbai on Jet. Every time I book the ticket, mostly online, I am asked for my meal preference (which is Non-veg) . And every time I do a tele check in, I
am again asked for my meal preference, However every time, I get a vegetarian meal. I wrote to the customer service about it only to be told  that  since it is a short flight (1hour) they cannot serve a non vegeterian meal.

I have two issues with this. If it is indeed a vegeterian flight, why do you ask for my preference.. Secondly what additional effort do you need to make to serve a non-veg meal. It is not asif you cook on board.

Baggage handling at some of the airports is pathetic. You may have your baggage tagged as priority at the time of check-in (a privilege given to frequent fliers). But that does not guarantee your baggage coming out first. Very often I have had my priority tagged bags coming out last.
 
I have had instances when messages of rescheduling of flights have been sent just 15 minutes before the scheduled time. So what does one do with the message? One instance when the flight what rescheduled from 10.20 p.m. to 9.30 p.m. ( I think two flights going to the same destination were clubbed), I got the message on my mobile of the changed timing at 8.45 p.m.. So all I could do is miss the flight....


No. of times flown on this Airlines: More than 10
Class flown most frequently: Economy Class


How useful was this review?
           


Brand Owners & Brand Managers
click here to respond to this review




About this member

MS ID: kashman
Name: Nitin Kaul

Reviews posted: 2
Trusted by: 0 member


Ratings


More Reviews





Your customers are talking.
MouthShut.com can help you listen to them.







Use the 'My Diary' feature to express yourself.

Compare features and prices and read consumer written reviews on millions of products and services.

About Us | Advertising & Corporate Solutions | Media Room | Jobs | Contact Us
Terms of Services | Privacy Policy | Online Survey | Legal Info


The information contained on this website may not be published, broadcast, rewritten or redistributed without the prior
written authority of MouthShut.com. If you are a journalist, looking to use information from this website, please click here.
© 2000-2008 MouthShut.com, Inc