we happen to write to jet airways for payment of compensation as per consumer court ruling, but to our surprise this is what the CEO of jet airways has to say to get away from this liability. This is the attitude of this airlines towards its loyal customers.

Kindly refer to your letter dated
December 26,2006 (which was received by us on January 3,2007 addressed
to our Chairman, Mr.Naresh Goyal and is further to our interim response
dated January 3,2007. I take the liberty of responding to you on his behalf.



At Jet Airways, the customer is
the focus of all our efforts. Hence, your feedback about a decline in the
standards of our ground services at Delhi Airport as experienced by you
during your travel on flight 9W 726 of December 23,2006 from Delhi to Chennai,
was unfortunate.



While it is not my intention to
give any excuses, please allow me to mention here that the fog conditions
in the early morning at Delhi on December 23,2006, disrupted our flight
schedules and this had a cascading effect on our flights operating to and
from Delhi.



May I also make a mention here
that delays caused by fog and the resultant Air Traffic Congestion are
creeping in nature and it is difficult to estimate when the flight would
be given permission to land/take-off. In such cases, it is our endeavour
to provide advance information to passengers, wherever possible.



On the said day we were anticipating
an improvement in the weather conditions in the evening  therefore
did not expect a disruption in the evening schedules for a flight in or
out of Delhi.



May I explain the routing pattern
that was changed thereafter due to unexpected deterioration in weather
which eventually resulted in the delay of the flight.



The incoming aircraft that operates
9W 708 (Udaipur-Delhi) was to continue to operate flight 9W 726 (Delhi-Chennai)
of December 23,2006 was delayed due to heavy Air Traffic Congestion at
Delhi and diverted to Jaipur at 1935 as a result of bad weather.



To avoid further delay, attempts
were made to operate the Delhi-Chennai sector i.e 9W 726 flight with another
aircraft which was to arrive from  Jodhpur (9W3312). This flight was
also delayed  awaiting Air Traffic Control (ATC) clearance and took
off at 2113hrs, subsequently delaying flight 9W 726 from Delhi to Chennai
departure at 2200hrs.

The entire sequence of altered
flight schedules as explained earlier resulted in disruptions of the Flight
Duty Time Limit (FDTL) of pilots (which restricts the flying hours for
safety reasons). As a result a new set of Cockpit crew had to arranged
to operate the flight which took sometime. Thereafter the flight was awaiting
ATC clearance till 2255 hours, and finally departed  Delhi at 2310
hours.


Mr. Irakam, you would appreciate
that the situation, to a very large extent, was circumstantial and we did
everything that was necessary and possible to continue our scheduled flight.
Our staff struggling to cope with the current constraints of airport infrastructure
and mounting passenger traffic now faces compounded challenges caused on
account of bad weather conditions, over which it has no control.  Please
do understand that our staff had absolutely no intention of inconveniencing
our esteemed passengers.



Mr. Irakam, it would be relevant
to mention here, with regard to the matter of compensation, no directives
have been issued till date.


Wolfgang Prock - Schauer

Chief Executive Officer

No. of times flown on this Airlines:	More than 10
Class flown most frequently:	Economy Class