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52%
2.72 

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Money-grubbing Airlines with poor customer service
Jun 15, 2017 08:15 PM 4975 Views

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DEEPLY DISSATISFIED with Jet Airways policy


I booked my flight for 6th July 2017 through Make My Trip and had to cancel on 15th June 2017 because of change in plans. There was a connecting flight(from Dehradun to Bangalore via Delhi), so they applied cancellation charge once for each flight instead of applying it once for each passenger.


Because it was two of us travelling, we needed to pay double the cancellation charge(that's 2 extra cancellation charges.I did not ask to be flown on two airplanes, that's the airline's responsibility)


Earlier I had cancelled a flight on Make My Trip from Mumbai to Delhi(via Ahmedabad) which was Indigo. They only applied cancellation charge once per person. Kudos to Indigo!


Shame on the money-squeezing policies in Jet Airways. You guys should really be embarrassed of your customer-UNfriendly policies.


I communicated this to their customer service, and all the responder had to say was'It's airline policy.' When I stressed about Indigo, he reiterated'Every airline has a different policy. This is our(cheats-its-customers) policy.' He offered no solution or apology at all.


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