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52%
2.72 

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Horrible ground staff in Mumbai
Jun 10, 2016 11:23 PM 10018 Views

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I travelled by 9W 459, Bom-Hyd today evening. I had excess baggage and since the hotel had miscalculated the excess weight, had to finally pay for 15 kilos. I had kept aside money for 10 kilos, I was in a fix. So, the ground staff, who is the lady issuing boarding passes and the cashier she called for her assistance were totally rude and behaved in such a hoity-toity manner that I had to literally run around the terminus to beg money from co-passengers. Had they told me that I had at least half an hour to get money transfer done, which I had, I wouldn't have gone through all the stress and trouble I went through yesterday.


I had money transferred, but meanwhile, I had to take money from co-passengers. which is Rs 700, which was disgusting.


I know having excess baggage was MY problem. But the way Jet handles the situation is their problem for sure. The airlines must realise that they must have hands-on people who have problem solving and situation easing skills rather than people who try and throw their weight around and act as if they own the airlines. And please India needs to train its service staff and all customer service employees. After all, for the service industry customer is the king or queen depending on the gender. And that must be ingrained into people who join service sector in India for sure.


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