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52%
2.72 

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Verified Member MouthShut Verified Member
Amethi India
Baggage lost !!!!
Sep 14, 2017 06:28 PM 11701 Views

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Hello guys, I am sharing my worst experience with jet airways. On 7th august 2017 I was travelling from STL, USA to LUCKNOW, INDIA. My flight from stl to new York then to Toronto was american airlines and from Toronto to abu dhabi and then to Delhi was eithad airlines but because of the delay in flight from new York to Toronto I missed the eithad airlines at Toronto . I called american airlines they gave me the jet airways flight(9W 0229) from Toronto to Delhi via Brussels to the next day(8 august). I checked with the jet airways ticketing agent about the bag but as per her I would get the bag at Delhi and do not need to recheck-in. when I reached Delhi I didn't received my bag, I tried to file the complaint but they only raised courtesy report as the bag tag did not mention jet airways(it has eithhad on it). but they assured me that my bag will come by next day and I will get the bag in Lucknow . They give me 2 numbers to call to check the status(496338006/49638007). I called them the next day to check for the status and they said the bag didn't arrived yet but it will arrive by next day as they do see an inbound from Toronto airport for that bag. They sent an email to the Toronto office and kept waiting for the reply for few days and then they said they are unable to locate the bag and also I din't get any compensation of the bag because it doesn't have jet airways tag in the bag . This is a very irresponsible behavior of the jet airways


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