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MouthShut Score

49%
2.72 

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

+91-124-6128000

I feel this review is:

Fake
Genuine

Jhansi, India, India


2 Reviews

Jabong : As the name suggests, a bitter fruit!!

Mar 31, 2012 01:49 PM 5895 views

(Updated Apr 01, 2012 11:36 AM)

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

Here's the response from Jabong.com(which was totally erroneous) after posting my review on Mouthshut.com


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My reply to Team Jabong.com


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A screenshot of the major flaw on Jabong.com website ever since I registered(~ 3 weeks), unable to view placed order!


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JABONG.COM REVIEW


After browsing through Jabong.com for 2-3 days I thought it appears to be a nice website, with good offers, so I made a mistake of ordering stuff from their site. I placed an order on 11/3/12(order number: 12031100005), received a PARTIAL shipment on 13/3/12, good part is that the quality was good the bad.well take a look at the screenshots of the conversation with the customer care:


My mail stating that a partial order was received:


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Their response:


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My final mail on no further updates on the issue:


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I guess online shopping in India has a lot to catch up, something which is supposed to be hassle free always ends up creating some or the other problem. To add to an already bad experience online shopping stores are backed up with worthless customer support, talented enough to calm down the customer for the moment, good at speaking and doing nothing about what's promised. Earlier it was Let'sBuy now its Jabong, I believe that our problems would not that easily be resolved. So a lot of thanks to Mouthshut.com and Mr. Faisal Farooqui for providing the common man with a platform to raise his voice.



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