MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Business
MouthShut Logo
Upload Photo
Infiniti Mall - Lokhandwala - Mumbai Image

MouthShut Score

64%
3 

Parking:

Ambience:

Store Range:

Value for Money:

×

Upload your product photo

Supported file formats : jpg, png, and jpeg

Address



Contact Number

Cancel

I feel this review is:

Fake
Genuine

To justify genuineness of your review kindly attach purchase proof
No File Selected

Child missing from the gaming area (infinity Malad
Nov 05, 2011 07:25 PM 14588 Views
(Updated Nov 05, 2011 07:27 PM)

Parking:

Ambience:

Store Range:

Value for Money:

I & My wife yet to recover from the shock given by the management of Infinity Mall Malad today(5th Nov'11). As part of weekly outing we visited the inifnity mall malad and my 5 year old son was excited to go around the new gaming facility opened in the mall. After charging the gaming access card for Re-900/- and after having few games by My son, we left him at the children’s playing area (named as playing maze…confined area and no guardians/parents not allowed) @ 2.15PM with due formalities (swipe card, provide mobile nos, wrap the identity wrist band around the child's arm etc….)and was supposed to receive my child back by 2.45 PM, from the play area. When I reached the play area to receive my son, I was shocked/horrified to know that, even after searching for 40 -45 minutes for my child, the lady (girls) staffs(clearly looks like untrained, teenagers who took the job as a part time or fun time) could not find him. As my wife was not feeling well, I made her to seat somewhere, when I came to pick my son and was carrying my 8 Months old daughter on my arms who fell asleep during this period. (I was not able express my feeling physchandru021y/emotionally as my daughter was on my chest)


The staffs were not able to confirm whether somebody else took my son away or not able to locate him inside the confined area. Suddenly, one of the lady, who reached the place for leaving her kid, informed me that, one boy was wandering around the floor, immediately I could sense that, that was my son. I cannot describe the agony/notions I had been undergoing for 1 Hour..


Nobody could explain how my child came out from the gaming area. And even I have the video clip, where the security persons were arguing with me and other people around me rather than explaining the goof up or helping me.


And the staff, who were available for response, claiming that, they were the highest responsible people, not even able to provide the business card.


And one person who was claiming to be the Operational Incharge, was ready to give me an apology on his personal level but not ready to give it in writing. And He gracefully offered (but not ready to give in writing) me that next time when we visit the mall, I could be their guest in their gaming zone ( where I afraid to land even in dreams!!)


I would like to know, what is the norms for operating such facilities for public and who provide such license.


And requesting the people, those who do not want to lose the peace of mind in an invaluable week end (or even week days) not to visit this mall and go for other better malls available around the area.


I would like to get suggestions/opinions from people who may guide, what should I do against the mall for their irresponsible responses and actions.


Upload Photo

Upload Photos


Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB


Comment on this review

Read All Reviews

YOUR RATING ON

Infiniti Mall - Lokhandwala - Mumbai
1
2
3
4
5
X