I travelled by flight no. 6E132 from Bangalore to New
Delhi on 19th October -07. My luggage (tag no. 0000062870) did
not reach Delhi even though I was assured at Bangalore
that it had been loaded.

We have been constantly
trying to get information about baggage every time we call
them, we need to repeat the same story and then get same answer that the
baggage is not yet traced.

    The reimbursement that they plan to give me is pathetic (some small
amount, which is lesser than the cost of suitcase it self).

I am getting frustrated with
every follow-up call and, and the response
being meted out to me is an
indicator of the service being provided
to customers. I am sorry to
say that this is very disappointing and reflects the company’s attitude
towards its customers.


Baggage being lost/misplaced/exchanged is a common occurance here, i realised this when i visited their baggage counter to place my complaint..God save all the people who trust them to handle our luggage well

No. of times flown on this Airlines:	No Comment
Class flown most frequently:	Economy Class