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34%
2.09 

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Most disgusting ground staff at chennai
Jun 10, 2016 07:19 PM 7054 Views (via Mobile)

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Had to go thru the horror of making a mistake of using this airline . The flight was delayed from chennai to Trivandrum and the ground staff had no clue on the expected departure. I received an sms that the ETD is 17:55 and hence went to the lounge. I kept checking the board for updates and there was no birding update as well as gate change update. I realised that boarding was on and ran to the gate . In the meanwhile I was called at 17;39 by the ground staff when I was on a another call and reached the gate at 17:43 . To my horror I realise that the flight has moved out of the aero bridge. The ground staff were rude and had no explanation since the flight had left the bay well before schedule. What is most astonishing is that they identified my luggage, off loaded it and moved the flight out in 6 minutes. Had the most disgusting experience of facing a cold site lead called Keerthi and clueless security officer called Saravanan . Indigo has the option of leaving late but will not make a sincere effort to get a passenger who has checked in an hour in advance onboard. Will never fly on this airline and would not recommend.


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