As per my view it is the best, low fares compared to others always in time good experience with it good facilities but the one drawback I see is the cancellation charges, it charges 2500rs per head on cancellation which is so annoying a type of loot. Actually I experienced this problem recently, I booked a ticket for me my wife and my one and a half year old daughter and the ticket cost 5210rs but due to some problems I had to cancel the ticket and in refund I got nothing this is like indigo had consumed my money.