Idea invest huge amount of money in its advertising but does not focus on its customer service. In my area, speed of Idea sometimes goes beyond 10 mega bites per second but whenever I have to visit Idea's customer care , it spoil all of my impression. It takes a lot of time to solve even a simple problem which discourages me to prefer Idea sim over any other internet service provider. Idea's new internet plan comes with huge benefit but with the lack of improvement in after product service , its name and fame discourage me to invest in your company. I think your company just want to gain its benefit from customer instead of benefit of customer. If you soon doesn't focus on your limitation , not only me but all the respective customers of your company will discountinue trading with you.
