One and all, Beware if you buy a honda car and have loads of extra money and time take your car to Ichibaan for repairs.

I own a honda City ,1.3,Dec 2000 .2 weeks ago I was saved from a life threatening accident ,I was driving and while the car was in motion a big branch of a tree fell on the car. By the grace of God my wife and i who were in the car at that momnet were saved and the tree damged part of the roof and the bonnet and the front windscreen just crumbled under the pressure. Looking at the damage to my otherwise well kept car, I thought that it would be best to get the best work done by an authorised agent and workshop so I took the care to Ichibaan Honda, Kalina.

Now that was the biggest mistake done in my life, they prompthly handed me an estimate, which was only of labour and did not include cost of parts. On being questioned as to how much the whole thing would cost, they kept replying we will let you know once the survey is done by the insurance agent and only then we can tell you as to how much the cost would be. I repeatedly asked them to let me know as soon as the survey was done so that I can prepare myself for the amount which would be my co pay.

I did not hear for almot a week after that from them. I called up the centre at least 4 times but was always told that the concerned person is not at the table and he will give u a call back.After a few days I asked to speak to a senior person, and he assured that he will find out and tell the concerned person to give me a call within an hour.
 
I finally got a call from the concerned person and the next day and on being questioned as to what all has been passed by the surveyer and what about the final cost, I was informed that the work has already been started and the roof has been cut away without even asking me and telling me as to whether i wanted to get the work done without knowing the cost.

I quickly told him to halt all work till I know what the cost is , I went to the workshop the very next day and was asked to meet another senior official, a Mr. Ashok, who sat with me and placed in front of me and exorbitant bill estimating around a lak of rupees. On putting it in very clear words that I had not been informed and how they could begin work without consent, I was given some lame excuses and finally the works people apologised that they had overlooked the matter and said that now it has to be done here as it has already been started.

This was surely a hand in glove work with the people there and I had to get the work done besides the overpriceing of everything done.
 
Finally I was called for the delivery of the car on a saturady and was informed that everything has been done. On reaching there I was shocked, Shocked beyond belief, all the parts changed by them were damaged.
 
The roof panel which was supposedly new ...had scratches and paint job was horrible
The Bonnet, which was also new had the under layer (Lambi) staring out at the edges, with no paint done on the edges.

The winscreen which was also new and fitted in the honda professional way had the sealing rubber around it open at one edge.

The Front left door which was painted by them had the paint cracked at the edge, and, the right door had a dull mark at one edge.
 
The Pillar which was also new and painted by them had air bubbles in the paint.
To top all this even the Boot which was not supposed to be done by then had the paint spoilt at one corner and the same dull patch which was on the NEWLY painted door was seen at 2/3 more places at the rear end near the fuel tank.

I pointed this out to the person concerned and he immediately took note and said that he is sorry and the things would be rectified also it was nated that the had broken the Logo behind the knob for the AC fresh air inside. A note was made of everything and I was told everything would be done and the car could be collected on wednesday.
 
Again I did not receive any call till friday, and only when i did call up on friday I was again shocked to hear that the repairs done by them have been redone but the new damage will be not done by them .I will have to pay extra for it.This was utterly outrageous, instead of being sorry for what they did they wanted to charge me for it. I asked to speak to a senior person and was told he is busy.

On taking a stand finally I was put on to a MR. Mani ,Beleive me he took the phone and sounded more harsh than the local hudlum in hindi films.I was trying to reason with him and he blankly refused ,’’we will not do it ...aapko jo karna hain kar lo.!’’

I was taken aback ..and didnt know what to say ,he hasnt even seen the car ,he wasnt there when i gave in the car ,and not even when I came for delivery, all these things were handled by Mr.Shailendra and Mr Ashok.Who know that these damages have occured after the car has been with them yet he just refused and said these are old and have been there from before ,if you want to get it done we will charge you.

This is utterly disgusting ,even the people at the center handling the car agreed to the damage caused and clearly now cant go against their senior. The cost of the painting of the boot is hardly Rs 3000/ Approx, when I am paying Rs 1,00,000 for the damages this amount hardly matters, but the question here is the odacity of the person to purposely damage the vehicle and then charge you for it I anm not used to people talking to me in this manner and it was a very bad feeling when I know that he has damaged my vehicle and now like a goonda says, do what you want.

I hope someone at Honda Motors takes note and does something about the attitude of this person.
Anyone who reads this .....beware, the cars good ...but if you go to Ichibaan honda once .....you can expect anything. Their work even for new parts is pathetic ...( All parts had to be redone on day one ..ALL) and surely expect some new damages to be there which they do to make more money. The personnel there speak more rudely than even the local dada and even their own people who know whats happening will tell you we know sir, but what can we do.

Don’t ...DON’T EVER ...go to ICHIBAAN honda .....its pathetic

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