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MouthShut Score

36%
1.81 

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Bangalore India
Most inefficient Customer Care!
Jul 13, 2016 02:20 PM 22314 Views (via Mobile)
(Updated Jul 13, 2016 02:17 PM)

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I should've read the reviews for the customer care services before buying their products! I bought 2 of their products just last month.


I have a microwave which takes 2& a half hours to bake a cake while burning the top to a crisp(I set the machine exactly as in the manual& as demonstrated by the IFB personnel). The service personnel came, looked at me like I was an idiot& said, "Microwaves heat. It heats no? So it does the job."


I also have their front load washing machine. The drum has misaligned, it makes a loud noise during a wash n completely scratches the clear part of the door. Registered a complaint on 8th of July with no response till the 13th. When I called on the 13th, I had to call 3 different service centers(1st just flatly said "I can't help you"& put the phone down.) to get some response! When I did get a response, they said the complaint is registered as closed as the technician had already come& fixed the machine. Which obviously wasn't true.


Now they have promised to send someone by tomorrow. Waiting to see how that works out.


Both products have malfunctioned& the service is terrible. Needless to say, no more IFB products& will never recommend it to others either!


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