MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Business
MouthShut Logo
Upload Photo
ICICI Bank Image

MouthShut Score

24%
1.54 

Phone Banking:

ATM Availability:

Internet Banking:

Customer Service:

×

Upload your product photo

Supported file formats : jpg, png, and jpeg

Address



Contact Number

Cancel

I feel this review is:

Fake
Genuine

To justify genuineness of your review kindly attach purchase proof
No File Selected

Worst customer service at ICICI Aliganj, Lucknow
Dec 21, 2014 02:49 AM 15773 Views

Phone Banking:

ATM Availability:

Internet Banking:

Customer Service:

If someone is satisfied with ICICI bank customer services then visit Aliganj, Lucknow branch to check reality(it will change your perception).


I visited Aliganj, Lucknow branch on 12 December X'14 to know my a/c related details(regarding ECS) there Miss P*a met me on her desk, I asked required details but while giving details she was not sure about that (as she was using the sentence "shayad aisa hoga") so she gave me her business card and asked me to call her at 6 pm same day.


At 6 pm I called her at 80*17 to get the required details but the point to note is that she did not respond me in proper way and she accused me that unnecessarily I'm asking the details (even though I did not ask for her call number from my side.


She herself gave me her card as she was not able to give details and that was was my first and last call to her) and I do not know why but she was showing some sort of anger on me.


I did not say anything on the call to her as the matter is related to women employee and things go in other way.


But still I want to raise the issue through every channel and I wish to know the reason of that misbehavior and proper training gap was clearly visible in her customer handling because firstly she was not technically equipped (may be due to lack of knowledge) to provide me details in confident manner and than on telephonic discussion also she was not behaving in an appropriate way.


Upload Photo

Upload Photos


Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB


Comment on this review

Read All Reviews

YOUR RATING ON

ICICI Bank
1
2
3
4
5
X