May 13, 2009 12:34 PM
35647 Views
(Updated May 13, 2009 12:38 PM)
I purchased a Getz 1.1 Option from HMP Delhi on 18 April 2009.
Here are a list of problems and issues faced.
Problems Noticed at the time of delivery
Noise while turning the steering and starting the car
I fitted Hyundai Approved Genuine Alloy wheels and notices that the Castor/Camber readings on the vehicle were at their extreme values.
I am surprised why was this not detected during PDI.
I was not really happy with the paint finish and here is a list of problems on this front
1.Roughness in paint finish on the entire body specially the bonnet.
2.Corrosion in the boot lid
3.Grain on the roof paint
I visited HMP, met one of the managers there who assured to fix the paintwork on the boot lid and roof but there is visibility on the issue no.1 i.e. problem with faint finish on the entire body.
This is pressing issue for me and I do not know how will you fix it. On my last visit one of the casual workers who clean and wipe cars was called and he said " Bonnet paint is faulty coz I may have parked the car under a tree and the bird/tree droppings may have damaged it". This is not acceptable and fact is that I never parked the car under tree.
Service issues:
The same day when I went to HMP I decided to get the Vehicle services, thinking this was a company owned facility and I will get good service .
I was surprised by the casual attitude of the service advisors, It is a complete mess I saw several customers and angry and frustrated jus like me.
The advisors and not curious, they don't know how to talk to customers. The delivery and service process looks very unplanned and messy.
I had to regret my decision to get my car serviced at HMP, very next day I got it serviced from FX Hyundai in Faridabad.There were no issues that I faced, though this is privately owned facility but it is mush better than HMP.
HMP has a endless list for areas of improvement.
