Apr 17, 2009 11:50 AM
8890 Views
In Kumarrakom we had a very bad experience and are very unhappy with the kind of arrangements done by you. Pls note the following points that were way below our expectations and not as per what had been confirmed by you.
Firstly the 4 bedroom boat that was given to us was not the same as shown in the picture on your site. We had done the booking through you based on the pictures shown on your site'stmaryshouseboat'. The houseboat provide to us was dirty and not upto the standard promised at all.
Secondly 4 bedrooms with A/c was a completely wrong statement. There was no A/c in any of the bedrooms through out the day and even at night there was a/c only for one night from 12 midnight to 6 am. The 2nd night we were all awake full night as there was absolutely NO A/c and we were harassed by mosquitoes in the excessive hot weather. Therefore A/c in 4 bedroom was a wrong statement.
Forget the A/c there was not even proper lighting in the houseboat in the evenings and night. All bulbs had zero voltage and the houseboat became dark and unlit in the evenings.
In the evenings the house boat became full of mosquitoes, lizards and different type of other insects and the insects were in our food when we were having dinner. There was no arrangement inplace to avoid the mosquitoes and lizards which we faced for 2 nights.
One of the bedrooms had a distinct smell of sewage in it and that bedroom could not be used at all due to the same.
The toilets were unhygenic and dirty and had a bad odour and the same applied to all bedrooms as well.
The water in all the bathrooms and basins and toilets had a dirty smell of sewage which was impossible to use or have a bath or even wash hands.
The moment we arrived at the houseboat Mr. Jaymon insisted that we pay him the balance in cash as against the confirmation that cheque payment will also be accepted. Maybe he knew that he had cheated us therefore he wanted only cash payment.
Positively the electricity was stolen or else why would the boat be stationed at a secluded place far away from other boats which were linedup together for stopping at night. I suppose looking at the condition this boat was for only day trips
We are extremely annoyed and disappointed for the inconvenience that we faced and our holiday was completely ruined. Who would be responsible if our children had fallen sick.
I have put these details on all the holiday sites so that others who want to book thru stmarys houseboat-Kumarrakom know, how we were cheated and shall never recommend to either family or friends.
Due to the amenities not provided to us as promised for 2 days we should be given a refund of the amount taken by Mr. Jayman as he has not provided us even half of the services and facilities that were confirmed and promised.
After writing to the concerned person Mr. Jaymon there has been absolutely no response from him or anyone else nor an apology for the same.
