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Service & Support:
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Information Depth:
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Content Timeliness:
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Design/Usability:
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Website Load Time:
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More fool me for expecting a reliable service for such a small amount of money, I guess. Problems that have cropped up over the years I have been with them now seem to be permanent features, with little
or no tech support.
At this time, I can’t access any of my sites, or email, or the help desk, or the control panel - and now even the hostonce home page is inaccessible. In the past they have blamed it on bad weather!
In summary:
- Very patchy up time - sites and email often down for days
- Poor tech support responses (one liners saying" problem fixed" or standard text that’s totally inappropriate for the problem)
- Extremely optimistic blurb on their home page!
- Email frequently inaccessible
- Control Panel frequently inaccessible
- Help Desk frequently inaccessible
- No notification of maintenance downtime
- Status page is laughable - rarely says anything other than "all normal", often with gaps of weeks in between updates.
- Control Panel is poorly laid out and not particularly intuitive - hasn’t changed since 2002
- Spam filtering is rubbish
Really, stay away from these cowboys. I am about to move - wish I had done so a long time ago.
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Pros: |
Price (although it's a false economy)
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Cons: |
Sorry, guys - nothing to like
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