Jun 27, 2016 09:50 AM
36645 Views
The car is good in look-and-feel, however there is a serious disregard to the customer safety, and in my experience Honda's post buy customer service is poor at best.
My Honda City is just 6 months old, and has been driven 3800 kms so far. I have just had 2 long(> 100 kms) trips with it. During my second trip, one of the tyres was burst while I was actually driving the car at 80 kmph(luckily we were unscathed), and I also saw that the other tyre in the front had a huge bulge developed in it.
Upon following up with Honda about the issue, we were left with dealing with Goodyear directly. Only when a Goodyear engineer comes to the showroom(once a month), I had to bring my car there. Goodyear flatly denied having any manufacturing defects with the tyre. According to them, this has happened due to bad road condition(I was driving from Ahmedabad to Udaipur, the roads are really nice, actually), and it must have hit a huge hole.
The entire experience is harrowing, and there was no concern shown by Honda and GoodYear. Upon third party reviews, I found that the Goodyear tyres that come with Honda are of the most inferior quality. So, basically, in order to get better looks and getting a cheaper model out of the door, Honda is playing with customer safety!
My finish line is: Buy only if you don't care about your life, and if you want to buy it neverthless - for God's sake, spend extra 25000 more and get better tyres before you drive it out of the showroom!
