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11%
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Bengaluru India
Delayed Delivery;Poor Response to Calls
Aug 06, 2015 10:05 PM 33963 Views

Parking:

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I recently purchased a Sofa from HomeTown Marthahalli Bengaluru.  The delivery was promised within a week and I was promised a call from them one day before delivery with the details.




  • Over the entire week there was no updates on the status.  The in-charge of furniture offered to call back each time with update - no calls - no updates.




  • No one cared to pick up the landphone number listed in the bill. The website under maintenance and down.




  • Called up on toll free; the guy had no idea on the status of the stuff nor could he give the numbers of the concerned guy in the store.






The sofa eventually came after 3 days of relentless follow up right from furniture incharge to warehouse manager to goods tempo driver.


Forgettable experience hometown shopping! PS: They charge you Rs.50 for basement parking and only refund if you buy from the store!


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