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Horrible experience wth Home Town Bangalore
Oct 05, 2016 04:22 PM 13093 Views
(Updated Oct 14, 2016 11:43 AM)

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I booked a modular kitchen with Home Town Bangalore. There was some offer going on and I negotiated further with the guy at the store and got a deal for Plywood kitchen at 2.6 L.


We made couple of visits to the store to choose layout.shelves .etc and then I was interacting with a lady and she said that the guy I signed up for the deal was her backup during her absence. During the the final sign off of the deal.there were further civil charges applied for dismantling the existing kitchen.This was expected as they had told earlier that the price agreed was only for wood work.civil cost will get added. I signed final papers on the agreement and cost including civil work. In this paper.the material to be used was mentioned as MDF. .which is about 30k lesser than plywood. We missed noticing this and signed the papers. After few days, I realized the mistake and called up but they said that the material is already done and so no changes possible. We again went to the shop to discuss this and told them to either give me plywood or reduce the price as its MDF. We even offered to pay extra for plywood. The lady called up her boss in Mumbai(kitchen head, some Raghav, Rajeev or someone) and had a lengthy conversation.


At the end of the phone call, the lady was almost in tears. The head told the lady to pay the difference from her pocket as the mistake had happened from her end. We didnt want her to incur the loss.So we came back without any changes in material used or cost.So now I am getting Mdf quality kitchen done at the cost of Plywood.!


Mistakes do happen and I wont hold that against Home Town or the employee. But the way this situation was handled was really unprofessional. They solved the issue by emotional blackmailing and we, the customer ended up with a loss.


After this mistake also.no effort from hone town to get things right.I am calling up the Modular kitchen in charge every day for past 1 month to get the work started.Keep postpoing for some reason or the other.


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