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MouthShut Score

32%
1.92 

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Hitachi

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Very bad after service
Apr 03, 2017 04:26 PM 5456 Views (via Mobile)

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Very bad after service please read the following


You are now chatting with Ayfa


Ayfa: Good Evening! Welcome to Hitachi Home.


My name is Ayfa.How may I assist you today?


Harjeet Singh: I book my ac service last week on tuesday


Harjeet Singh: after calling again and again still waiting for ac service


Ayfa: Be online


Harjeet Singh: ok


Ayfa: Sorry for the inconvenience.


May I know your mobile number which you have registered with Hitachi?


Harjeet Singh: 9818xxxxxc


Harjeet Singh: I call back on saturday and today morning also


Harjeet Singh: but still no response or anybody contact for service


Ayfa: Sorry for that


Ayfa: Be online


Harjeet Singh: really very bad experience


Harjeet Singh: I had 2 whirlpool ac and call them.on same day and same time


Harjeet Singh: they come within 2 hrs and serviced both acs


Harjeet Singh: ok


Ayfa: Please verify your details which we have in our system.


it is registered by name of HARJEET SINGH


Address: xxxxxx xxxxx


Email address is HARJEET.BHULLAR@GMAIL.COM


Ayfa: You have window ac of 1.5 ton


Ayfa: Your ac service request has already been registered and allocated in our system.


But still I have forwarded a reminder from here, so the technicians will come as soon as possible, we will try to get it done on priority basis.


Harjeet Singh: I call on customer care in morning. if the person not come yet there is nk priority and commitment seems in your organisation


Harjeet Singh: how long it take to do service?


Harjeet Singh: 7 days time is so much


Ayfa: Sir, I apologize for the inconvenience. But we are from the registration department .For that you can contact our service center. They will give you excat time when the technician will visit.


Harjeet Singh: I want nhassurance when my ac get serviced?


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