I bought Hitachi 1.5 ton window air conditioner last month. Supposedly premium product at premium price. But the fact is quite contrary. I had really a horrible experience. Air conditioner is not working right from the first day and even after complaint technician checked and intimated that the gas had leaked. This is a state on installation! I bought for immediate used at the peak of Summer. Since I had to proceed abroad I requested them to attend to the complaint after my return. On return I lodged another complaint. No one turned up for 2 days and on checking I was told that the complaint had been close as I didn't respond to the calls on mobile. A Blatant lie, my phone was always on and in good signal coverage but I have again lodged the complaint but no response yet.
So friends, Hitachi is one of the worst service provider. My advice is to never buy Hitachi. I will never recommend anyone to buy this product as its a complete waste of money, time and peace of mind as well. The management is totally insensitive and unprofessional. Even one star rating is too high for them. I request that if anyone is planning to buy Hitachi, should think ten times before going ahead as it is only like to give you mental trauma.
