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32%
1.92 

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Hitachi

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Hyderabad India
Very Very worst customer service
May 29, 2016 06:58 PM 14341 Views

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The customer service you get for HITACHI AC is worst. please read my story before buying the AC.


I bought a Hitachi ac in 2014 which as everyone knows is on higher price than its competitors. the ac remote which came with my ac was corrupt from day 1 . I fought for it but at last I lost the fight and still have the damaged AC remote to work with. Recently, I registered a complaint 16051200753 which was closed on the very day which I opened as I said to the technician I wont be available and to come on weekend. I had to raise another ticket 16051402729 which was also closed without my consent(as the ticket might have crossed certain time their so called SLA) then call center raised another ticket on their own to show company they are working on SLA however the worst part is still my ac is not serviced.


You as a customer cannot reach to any of the "hitachi management", nor will they respond to you immediately. It seems you need to have some real blessings for this to happen.


My advice is to people who are about to purchase hitachi AC is, buy it only if you have enough finance to use it as a use and throw material because once it brakes down their will be no one to service it . not even when your ac is under warranty.


please do not get fooled or taken away by the number of methods they show in their website to reach management. I have tried all of them. nothing works. you have to blessed by hitachi team to get service for your product. Yes it is their wish to attend you and they will not do it at all. you will find no direct contact number to hitachi management.


nor will they pick your phone if you call to the regional office number mentioned in their website.


Hitachi AC makes the customer repent as well as pay for their defected product as well as make customer pay for the damages caused by their technicians.


This is a 0% customer friendly  company as far as air conditioners are concerned.


My humble request to all customer is not to buy this product if you respect and value your money.


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