Jun 14, 2017 02:46 PM
2974 Views
I was not expecting Hewlett Packard from the company that they do not have customer care support. Hewlett Packard Company has no engineer for support. I updated the case on June 8, there was no update from the Hewlett-Packard company until June 13. Then I called in the Customer Care and updated. I talked to Hewlett Packard customer care about our problem and then Hewlett Packard senior member of Customer Care he said to me We can not do anything in it. We only generate the case, except that he does not have any work. I asked the Hewlett Packard Empolyee if I updated a case in the company whether the problem has Solve or if you ever ask the user, then Hewlett Packard customer care persone said to me our job only to make the case generat thats it. They do not take the confirmation of talking to the user.
As the customer care has been reported by Employee, I felt like I have made a big mistake by taking a printer from the Hewlett Packard company and also making a mistake by updating the case.
It seemed that the Employee wanted to get off the user's anger with his wife or his girlfriend.
Employee calls to our Area Manager In the conference, the manager did not even know why his employee did not come for our case. Then I told him that the Hewlett Packard engineer's was not well. The Hewlett Packard company has only one engineer for the entire area, and I have also requested that they can not afford to give him employee and employee case.
I also update the number and name of the Area Manager here and also update the case: -
9999828706: Amit Kumar
3039877349 Case Id hop
These are the cases for which no engineer has come from Hewlett Packard
HP Support Case # 3037871 9 73.
These are the cases for which the engineer did not even come and even closed the case. If you have to do this, stop the support, I have a look at Hewlett Packard Company.
He also said this, for this, you can also join the Consumer Court if you have to do it. I will also mail in the Consumer Court and the review will update the Hewlett Packard company all over the place.
My point is that I have recordings from my phone.
