Mar 26, 2017 10:44 AM
5941 Views
I have been using Hathway for about 45 days at my home. Earlier I was using pioneer and after my uncle refers. Therefore I was forced to switch to Hathway.
So far, I have noticed that the speed is much higher in pioneer when compared with hathway. my plan is 40 mbps 200 gb but I get a speed of download 6 Mbps and upload 1.98 mbps.
In this 455 days, I faced disruption so many times and the time it took for them to correct the problem was about 3 days and after one hour my speed was decrease again
The hatway customer service is horrible in my experience. Their IVR system is simply stupid. The only time I called Hathway service, I found that they too have an IVR system and is equally stupid. In my experience with BSNL, Airtel, ACT and pioneer, I think that all these services will work well as long as they work well. But you are generally in neck deep in trouble when you have to call the customer service.(Note: my experience with pioneer was overall the best amongst the four but even that is quite primitive).
Overall, if you are looking to get a new connection and Hathway is available in your area, I would strongly oppose and refuse Hathway.
