Apr 20, 2017 12:09 PM
4776 Views
(Updated Apr 20, 2017 12:15 PM)
Took a hathway broadband connection for my office in Chandani Chowk, Bavdhan and from the time that I took this connection( 4 months) I have raised 17 customer cases so far.
SLA for every ticket they say is 24 hours for resolution.
Spoke to customer support reps, their seniors, area engineers but all in vain.
Their customer care numbers do not work either:
1800 22 3337 - Tollfree
+91(0) 20 4911 7700
And the fun part is, they've send me an update through SMS that per the festive offer, additional 30 GB data has been added to my account. How am I going to use this data if the network connection itself is not working(17 complaints in just 3 months and few days).
Listing down few complaints for Account ID: 1126982004
W968678-Complaint raised for frequent connection loss. 6/2/2017-11:15AM
1302201C1915 raised on 13/Feb/2017
180 320 17C2477 raised on 17 March - 2017 - Area Network Down due to fiber optic cable cut
330032017w55490 raised on 30/Mar/2017 11:33 AM frequent connection loss
Planning to close the connection ASAP.
