On Jan 13th my bag was stolen when I was visiting Bangalore and among other things, my HDFC credit card too. It is stolen in the morning though I discovered it in the afternoon. In the meanwhile, we used my husband’s add on card (mine is the primary card which got stolen) to pay advance bill of the hotel.
 
When I discovered the loss, I immediately calle HDFC customer service and reported the loss. I also told the executive to tell me the last five transactions and verified that all very done by myself and that there has been no misuse during the few hours I was unaware of the loss.
 
When they said new card would reach me within 5 days, I said I am out of town, dont know when will reach home, so I put my card on hold.
 
On  29th Jan I send them a fax to issue me new cards.
 
It is been so many days now, 18 days to be precise and they still have not given me new cards. Seem they undertook an investigation to find out a misuse. They had doubt about the hotel charges of Rs 3000 done on the day of the loss.
 
This is so amazing that in spite of my verifying all tranactions, they have to "create" an issue of misuse and delay giving my new cards.
 
I have been calling them up practically everyday to know when the cards would come so that I can plan to be at home to recieve the same. And everytime, the executive has no idea and puts call on hold and then comes back and quizzes me about the supposed misuse and I have to tell the whole story once again.
 
 Addendum:
I have recieved a statement with the new card number  but still not got the new cards, as of 21-2-08. There has been no misuse at all. It is nearing a month since I sent a fax to HDFC for new cards, which was sent on 29-01-08.

How long have you been with this Bank?

Between 5 - 7 years