I have a trading account with HDFC Securities. The support department is not loyal and supportive at all. They are charging rs 590 annually for the SMS alert service. I got a call for renewal of this service. I told them that I am not using this account, so don't want to renew this service. But the lady on the phone convinced me that, these service is applied for my saving account as well. When I confirmed with the bank customer care, they said only 60 rs and GST will be charged annually.
I logged a complaint for the refund of 590 with the customer support. They are providing false information.