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HDFC ERGO General Insurance Image

MouthShut Score

20%
1.29 

Customer Service:

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Worst service and very slow process
Sep 30, 2014 02:56 PM 38981 Views

Customer Service:

Claims Settlement:

Premium:

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Staff Attitude:

A big NO for this company.my car's insurance got expired and I had to renew it after expiry date.came across following problems.




  • no proper instructions provided by the representative on the process.had to follow up 3 times with them to get car's inspection done.




  • after inspection no follow up was done from their side to for any updating or cheque pick up.again I had to call them to remind about the same.




  • very inconsistent follow ups




  • WORSTT internal coordination within the team.




  • coz of mistake on their side they again asked for inspection requirement with a new added requirement which wasn't mentioned earlier.






In all they took 20 days time to get the insurance renewed wonder how much time will they take for CLAIM settlement .


Worst service I've ever experienced.


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