I have always preferred to fly by Gulfair since 5 years, and regular travelling by Gulfair. However, I have observed serious change in their outlook, compared to few years before in treating its guests/passengers

especially Indian sector which prompted me to write to them several times including to Gulfair Chief Executive Officer Mr.Björn Näf, but failed to receive any reply from them.

Appended below my recent communication with Gulfair. No doubt I have expressed my feeling, but I do’nt want to discontinue them but its purely on Gulfair to rectify their mistakes .


Kind Attn: Lesley Britton
Manager Loyalty Marketing, Gulfair.
Dear Lesley’
Greetings from Kingdom of Saudi Arabia!.
First and foremost, I would like to inform you that there was no response to my below mail addressed to you on 19 th April’2009.
However, I’m sending another mail which is self explanatory.
Though Mr Bjorn Naf’ Chief Executive Officer, Gulf Air in his Welcome Note in Gulf Life’May’2009 says!
(.) Thank you for flying Gulf Air today, your support and loyalty during these challenging times is vital to our future success.
Please continue to book Gulf Air with confidence, we are just as committed to meeting your travel needs now as when we first took to the sky 59 years ago.(.)
Not happening anything as he said,
I was on my return from Mumbai yesterday (27 th May"09) and my experience in Flight GF0065 was shocking. They are –
· Flight left Mumbai ahead of schedule ETD.(More than 30 minutes) This is causing much concern on passenger.
· Wash Room were very dirty and stinking. Looks like, the WC is not cleaned for more than a week.
· No entertainment onboard A 321.
· Soon after the flight is airborne and safety belt sign is switched off, immediately food being served. Compelling one to eat or leave.
· Food presentation was pathetic- First of all,
The food tray was not clean, color faded ones.
All pale yellow color combination which matched your interior – yellow curtains, carpet.
Chickpea & Kidney bean - Salad
Black eye beans & Kidney bean – Dal
Chicken curry
Rice too was of inferior quality which was pale yellow in color
Dessert – Yellow color custard. ( for getting glace and hardness more cornflour was used)
· Fail to understand, why the food which needed to be served during its return flight is carried along with in the morning hours? Why Gulf Air is not bothered about its passengers safety? Is there any qualified Catering personnel with Gulf Air to monitor all these? Who is finalizing the menu composition & quality & Hygiene?.
As per the International Food Safety Standards,
FOOD MAY BE KEPT FOR SERVICE OR ON DISPLAY TO CUSTOMERS FOR A SINGLE PERIOD OF LESS THAN 2 HOURS.
AT THE END OF THE TWO HOUR PERIOD, THE FOOD SHOULD BE EITHER BE REDUCED TO BELOW 8 DEGREE CENTIGRADE UNDER REFRIGERATION OR TO BE DISCARDED.
" An extended meal service timings" without knowing the risk factors, but adopted to own convenience is followed by Gulf Air.

I earnestly feel its high time for Gulf Air to reinforce customer satisfaction. Your Cabin crew does not value customer. The food served onboard is not at all good.
Finally, please care for your customer. Without which no one can survive in service Industry.
Thanks & Regards
R S Dev.
Member – Institute of Hospitality
Member – Royal Institute of Public Health.
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Kind Attn: Lesley Britton
Manager Loyalty Marketing, Gulfair.
Dear Lesley’
Greetings from Kingdom of Saudi Arabia!.
I’m R S Dev, a frequent flyer of your airline and who said great about Gulfair till date. But my experience during last visit to Mumbai on 10 th April’2009 and return on 15 th April’09 was very distressing. I have been voting for Gulfair at the Freddie Award and now I feel, I should refrain from rating it excellent.
The Cabin crew behavior to passengers were not warm n friendly. They were arrogant. All passengers are treated like herd of cattle except the Exe.Class n the Business class. I do understand that in this particular sector there is lot of labor class passengers, but it doesn’t mean you need to differentiate them or ill-treat them or consider others too in same stream.
Food is very bad, Service is atrocious and the cabin crew behavior is absolutely un acceptable. Your male cabin attendants does not function as they supposed to be, but as an executive travelling. The cabin announcement is feeble and improper.
I’m extremely sorry to pen down this as I felt the difference which never before.
Appreciate if you could look in to the matter as I’m from Hospitality industry and can notice where ever the lapses are.
Thanks & Regards
R S Dev.
Member – Institute of Hospitality
Member – Royal Institute of Public Health.

No. of times flown on this Airlines:	More than 10
Class flown most frequently:	Economy Class