Jul 15, 2012 04:06 AM
21985 Views
On June 14th at 3:30 am; I arrived at Colombo airport to join a group of six passengers already waiting at check in counter, which was closed; departure was scheduled for 5:00 am, waited till 9:00 am; no one showed up.
According to a customer representative, seats were re booked to others on fist come, first serve and cancelling those on waiting passengers rendering existing itineraries useless, and forcing me to re purchase a return ticket to the USA from Thai airlines. Baggage was lost for 30 days, returned thereafter, only to be dumped in thrash.
All three locks were broken and contents lost.
