Oct 06, 2016 04:20 PM
4942 Views
I was a member to Golds Gym for about 6 or 7 years and I went into the store to cancel my membership as I was plan on moving. The manager there on June 29th 2016 was very nice and helpful but he only cancelled my membership and not me and my son's membership. So when I was billed on July 25th, and I have to say that she was by far the rudest person in customer service that I spoke to in my life.
When she pulled up my info and I explained to her that I cancelled my membership and I still got billed and that I did it in the store with the manager online and he gave me a confirmation print out of my cancellation. She then proceeded to tell me that I did not go into the store and then it was done online. I said it was done online but at the actual store with the manager. She then proceeded to call me a liar when I asked her if she thought I was lying to her and then it escalated from that point and she basically told me to calm down and to shut my mouth.
Needless to say I was not happy at all. A person like that does not belong working in any environment with actual people. She does not know how to speak to people with respect. I called back and ask to speak to a manager and they told me that there was not a manager available and that I can leave a voicemail for the manager. The second time around I got a Yolanda on the phone and she was very nice and pleasant and helpful and people like her need to work there not people like Charity.
