STAY AWAY FROM BUYING ANYTHING FROM GODREJ. Review on Godrej Interio Stores, Delhi

My chain of mails are attached and that tells you the whole story. A few lines to summarize:

• They sell me a defective model of Sofa-Bed as confirmed by the service technician himself and the model was immediately discontinued

  
  




• I logged in multiple complaints. The technician came just once, took his visit charges, promising to return with spare parts. It has been 6 months, and I am still following up

  
  




• Even on continuous follow ups, they refuse to provide the spares or any service saying that the parts are not available, even within one of buying the furtniture

  
  




• they have even stopped responding to my calls and mails.

  
  

ABSOLUTELY SHOCKING! My first and last with Godrej. Speaks a lot about the company ethos. STAY AWAY!

Sanjay Sharma Apr 19 2015

ToShilpa Dalvi

CCinterio@godrej.com

interiocare@godrej.com

Its has been another 8 weeks since I escalated the issue to you and the customer care but no one has bothered to resolve my problem.

My one year old Palladium Soda-Bed is lying broken for more than 6 months now.

You sold me a piece of junk with defective design and no spares and service support. Now everyone is avoiding me and not even bothering to respond to my queries.

PLease arrange to pick up and take back this piece.

I am shocked to see a reputed company like Godrej cheating its Customers.

Regards

sanjay sharma

NirvAnasultan Country, Gurgaon From: Shilpa Dalvi

To: sanjaysharma_ko

Sent: Saturday, February 28, 2015 10:29 AM

Subject: FW: Breakdown and Repair of my Palladium Sofa-Bed - COMPLAINT No. 71746 dated 13th Jan 2015

Dear Customer,

We are in receipt of your below email & regret the inconvenience caused. Also my apology for the delayed response.

Further for your assistance, we are also forwarding your complaint to our Delhi Branch who would look in & do the needful. Our branch Service Executive, Mr. Jayander Rawat will be handling this complaint & his contact No. is 965066xxxx.

Please bear with us till then.

Thanking you for your patronage and assuring you of our best attention always,

Yours faithfully,

Shilpa

For Godrej & Boyce Mfg. Co. Ltd.,

From: Sanjay Sharma

Sent: 27-02-2015 2:14 PM

To: interio@godrej.com; interiocare@godrej.com

Subject: Breakdown and Repair of my Palladium Sofa-Bed - COMPLAINT No. 71746 dated 13th Jan 2015

Hi,

I had bought the Palladium Sofa Bed exactly 16 months back from your Showroom in Kirtinagar, New Delhi.

The only piece lying in the showroom was damaged as the support structure had given way and the pipes had bent. I was told that it was a problem with that specific piece and they would arrange for a new one for me. The new one was accordingly arranged in a couple of weeks.

For the past 5-6 months I noticed that the head portion of the Sofa-bed(when it is opened out as a bed) is beginning to sink and the head feels way below the feet level. This got aggravated since Dec-Jan. Please note that I mostly use it as a Sofa and it gets opened up and used as a bed only once a month.

I called your customer care and lodged a complaint on 13th Jan 2015(Complaint No. 71746). I was visited by your technician in a couple of days who inspected the Sofa-Bed and said a couple of things that startled me. He told me that this was a defective design and the company has stopped making it now. He also said that he has faced many similar problems at other locations. He identified two key concerns/ defects - the structure was loose, bent and a couple of screws were missing and the mattress spring was too hard. He charged me Rs 350 for the visit and promised to return with the required parts etc in a couple of days(copy of the visit receipt attached).

I waited for more than 3 weeks for someone to turn up and then called your customer care again on 5th Feb. All I got was an sms from a number saying that the model is out of date so the parts are not available and hence the complaint is being closed. I immediately called back that number and the person promised to check and revert the next day, which he never did.

I called the customer care again on 24th Feb and was once again told that someone will call and come over within a day. Its 4 days now and no one called.

I am appalled with this kind of service from Godrej. I bought this item(despite seeing a damaged piece in the showroom) since I trusted the Godrej brand and hence the reason given by the Shruthisharma team.

First you sold me an item which had a defective design and the production was stopped. And then, despite my follow ups for more than 7 weeks, no one is attending to the defect and repairing it.

Kindly arrange to repair or replace immediately.

Warm Regards

Sanjay Sharma

NirvAnasultan Country

Gurgaon