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MouthShut Score

26%
1.71 

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Godrej

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Gurgaon India
Rude, incompetent, disgusting customer service
May 29, 2015 12:50 PM 52969 Views

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Purchased a 1.5 ton Godrej window AC.worst mistake of my life. Have never had to do so many follow ups on installation on any product that I have ever purchased. Have been calling their customer care and local in charge(Sanjeev) twice a day for the last 4 days and still no one has turned up at my house for installation.


The customer care doesn't let you speak to seniors and gives you a new local number to call everyday. The local guy Sanjeev is extremely rude and disowned all responsibility for not sending someone to my place for 4 days. Since I am stuck with the product now, I am going to get it installed by a local guy.but if they are giving so much trouble for just installing a newly bought product,  I can't even imagine what will happen if something was to go wrong with the product.


Will strongly advice against buying Godrej AC's.


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