Hi,
Let me first clarify that, I have traveled by ’Go Air’ just once....but as it is said ’First impression is last impression !!’ I am going to avoid Go Air in future;I’ll tell you why... (this is considering Go Air is low-cost airline)
I traveled by Go Air from Goa to Mumbai. I booked the tickets online and it was very easy & straightforward process. When I reached Goa airport, there was ground-staff to of Go Air to guide. After reaching airport I found that flight is late by an hour. Considering, it takes just an hour to fly from Goa to Mumbai; that wasn’t very pleasant news. After some time it was announced that flight is late by another half-an-hour. Finally, we headed to check-in counters. Check-in was smooth, ground staff at check-in counter was cooperative.
After entering plane I found that it was too congested. Though it was an hours journey, it was difficult due to very cramped and uncomfortable seats.(Nowadays, luxury buses have comfortable and better seats...). Also, I think plane was not cleaned (might be because it was already late).I found a wrapper of Kurkure below my seat :) Overall experience inside the plane was not good and we waited for landing. Being low-cost airline, nothing including drinking water was free. Sandwiches were available for snacks, but were poor quality and expensive.
In short, go for ’GO’  when there is no other option.

No. of times flown on this Airlines:	Between 1 - 3
Class flown most frequently:	No Comment