Name: Solaris membership unsatisfactory
Item: Go Leisure International, Pune
Rating: 2
Author: a Mouthshut User

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ICC Trade Tower, B-Wing, Sb Road, Above Rbl Bank, Mezzanine Floor, A/2 403, Pune 411016, MH

+91-20-66816203, +91-20-66816204, +91-20-66816213

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anmolbk

Pune India

9 Reviews

33 Followers

Solaris membership unsatisfactory

Apr 11, 2017 11:08 PM 8371 Views

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I have 5yrs+PB plan with Go Leisure, which includes Solaris club membership. It is actually a joke. When I asked for it they gave me 1 month gym voucher. The voucher needs to be renewed from their office on SB road every month! Also it was only for gym, not other facilities. On repeatedly calling them and asking about it they said you should have asked for club voucher. Which I had asked for in writing(email). They don't care to know about customer's plan and what he is entitled for.

Their customer care number is often not available when their staff is away at their "events". They don't have dedicated staff for answering customers. If you call during this time, after many rings a security guard answers your call and tells you they will call back in some time. So you wait. And nobody calls.

So far I haven't availed any tour using their services, so can't comment on that. If you want to join a professional hassle-free holiday club, I suggest you don't go for Go Leisure.

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Brand Response

Dear Mr Anmol
Kindly note that we are not a laughter company to crack the jokes , hope you have understood the concept neatly . GO LEISURE INTERNATIONAL has been serving thousands of people with the best services possible . We are officially associated with SOLARIS which is the biggest & the best brand of the city Pune (which is not a joke ) every company has their own process , earlier we had given bulk vouchers of a year at one time but families hardly use it for a month or two so we have stopped it . If their is any kind of inconvenience during communicating with us it will definitely be taken care by the organisation , kindly don't forget to mention the persons name who wasn't serving you well,so that company will be able to take an appropriate action on the person . We always starve for an improvement & betterment . We are always there for you , we are always with you . We would like to request you to be positive & supportive always .