Dec 13, 2011 05:54 PM
29212 Views
The comments about bad service are accurate - this is something I am going throgh right now, and I have not even started using the product. I am based in Bangalore.
1 - The dealer is supposed to send the purchase details to some central office for them to schedule your installation. This did not happen for 20 days and required repeated follow-up.
2 - The chimney and Cooking range installation are done by different service centers. This means you have to coordinate with them separately. One is in Banashankari & other in Nagarbhavi.
3 - I have made 4 calls already with each. Chimney guy came over, did some markings and took a initial fee of 150 Rs. The Cooking range person has provided a ticket number - and still waiting to get a date after 4 calls. It has been 40 days since I bought the product. My ratings reflect the fact that I haven't started using the product yet.
I hate to think about what would happen when I have issues with the product after I start using it. My suggestion is to go with the competitors where the product costs are a bit higher but may get better service.